Virtual Environments
We are unable to provide support for software or hardware issues related to virtual machines (VMs) or virtual servers.
AccountEdge support services are limited to physical computers/servers and installations. Virtual environments present an unpredictable nature when it comes to software, and it is difficult for our support team to troubleshoot these uncertain variables.
Risks of running AccountEdge in a virtual environment:
Performance Optimization
Our software is designed to operate with maximum efficiency on native hardware. Virtualized environments introduce potential that may lead to unpredictable performance, increased latency, and resource contention or network issues, which can degrade the user experience. |
Security and Compliance
We prioritize security and compliance with industry standards. Virtualized environments introduce additional attack vectors, such as hypervisor vulnerabilities and shared resource risks. Ensuring data integrity and regulatory compliance is more complex in virtualized settings, which is why we require direct hardware installations. |
Support and Troubleshooting Complexity
Our support team is committed to delivering timely and effective assistance. Virtualized environments introduce a wide range of configurations that can complicate debugging, diagnostics, and issue resolution. By focusing on supported native environments, we can ensure a more consistent and streamlined support experience. |
Licensing and Compatibility
AccountEdge is optimized for direct hardware interaction. Running it in a virtualized environment may lead to licensing conflicts, unintended behavior, or incompatibilities that could impact the software's stability and effectiveness. |