When you are getting a lock file issue in your session-based version of AccountEdge Hosted, follow the steps below to resolve the issue:

1. Fully exit the application before disconnecting from the virtual desktop.

2. If one user fails to do so, that user should log back in and exit the application correctly.

• If that user is unavailable, and the company owner has their login credentials, they can log in as that user and exit the application.

3. If none of the above is possible, then please contact the Apps4rent support team. They can log in as the administrator and terminate the session via Task Manager to release the file lock. 

You can reach the Apps4rent support team via the following contact channels:

• via phone toll free at 866-716- 2040 (option 2 for Support)
• via email support@apps4rent.com
• via live chat https:www.apps4rent.com