Helpful Videos:

• Watch this video to learn how to set up and process eCheck payments in AccountEdge.

• In the US, if you have an existing Forte Merchant Account, you'll need new processing credentials from Dex; this video will show you how.

 

What do I need to get started?
- You need AccountEdge version 34.0.0 (or higher). For US customers, if you already have an AccountEdge merchant account, accepting eCheck payments will be automatically added to your existing payment options. For Canadians, you can apply for an eCheck/ACH account here. 

What do I need to do in AccountEdge?
- Under the Setup menu, select Payment Processing and then Set Up Payment Processing. In this window, check the box “I accept eCheck Payments” and then check the box “Check Settlements Notifications in Launch”.  For US customers, watch the video linked at the bottom of the window (and at the top of this article) to learn how to get new processing credentials. Canadian customers will receive new credentials after their eCheck/ACH payment application is approved.  

What is Check Settlement Notifications?
- This window displays any payments that were unfunded after the initial payment. These transactions can be attempted again to ensure successful payment processing.  

Why do I need new processing credentials?
Forte will issue new credentials to enable the eCheck functionality. If you are not accepting eCheck payments, no action is required.

What is Dex?
- Dex is Forte’s online portal for merchants. You should bookmark this site and become familiar with it. It is also where you’ll get new merchant processing credentials to accept eCheck payments.  

How much does it cost?
- eCheck transactions cost $1.99 each (Note: any individual transaction over $5,000 will instead cost 1%).  

Is settlement instantaneous?
- The ACH banking system functions different than credit cards. An ACH transaction may take several days to fully fund or, for a variety of reasons, be rejected. That’s where the Check Settlement Notifications window would come into play.  

What if a payment appears to be accepted, then fails to settle?
- The payment will be processed again automatically twice.  After the second failed attempt, you’ll want to reach out to your customer. 

Can my customers use their AccountEdge Connect Customer Portal to update their credentials?
- Yes, this is the best, fastest way to get new payment credentials from your customers, so you don’t have to manually handle account details.  

Can I store multiple payment credentials in AccountEdge, for example, keep a credit card on file and store banking details to accept eCheck payments?
- At this time, no, AccountEdge will only store one payment method at a time.  

Where can I learn more?
- In the Set Up Payment Processing window, there are links to two videos that will walk you through the process of getting new merchant credentials from Dex and setting up AccountEdge.  

When does processing take place?
All transactions submitted before 9:30 ET are processed that day.